Posted on 6th Apr 2020
We understand that these are difficult times. We will be posting updates on this page as they become available. Check back often for the latest information concerning your rental home experience with Vinebrook.
Posted on 28th Mar 2020
Today, more than ever, Vinebrook Homes is striving to live up to our mission of providing safe, functional and affordable homes to the markets in which we operate. We care deeply for our communities, residents, and neighborhoods and are committed to providing solutions that work for all of us, together, to keep people in their VineBrook Home. The last thing anyone wants is to lose a safe place to call home. We understand the reason for the eviction moratoriums put in place to protect tenants during the crisis. We will remain fully compliant with these rules where they exist. However, it is important to note that neither the moratoriums nor any other legislation is in place to relieve rent obligations. April rent is still due on April 1st in accordance with your lease agreement.
We recognize many of our residents, neighbors, and communities are impacted by the COVID-19 pandemic. In addition to the assistance we have previously noted, we are also annoucing that effective today, Vinebrook Homes will be covering the costs of credit card transaction fees for those wishing to pay their rent with a credit card.
If you are a resident who is experiencing financial hardships and believe you may be unable to pay your balance in full as a direct result of the COVID-19 pandemic, please let us know. We will work together to assist you where possible. Contact Us Here:
Posted on 26th Mar 2020
Vinebrook Homes would like to advise our residents of resources to help during this difficult time. See our Hardship Resources page for more details about community service programs and organizations that might be able to help.
Hardship Resources Page
Posted on 16th Mar 2020
As concerns over COVID-19 amplify, we want you to know that VineBrook is closely monitoring the situation broadly and within our neighborhoods. During this time, the safety of our team members and residents is our utmost priority. As such, we have implemented various policies and procedures to ensure that we are vigilant in protecting our community while delivering the high-level of quality service you expect from us.
Effective 3/16/2020 our offices will be closed to the public for walk-in visitiation. Residents should use their resident portal or call us at 855-513-5678. We will continue to be available to meet with residents through appointment only.
In addition to closing our offices we have also taken the addition precautions of stocking our field staff and those servicing our homes with sanitirzers, gloves, and cleaning products. We have also halted all non-essential business travel, asked our employees who are not feeling well to self-quarantine.