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WELCOME RESIDENTS

Thank you for visiting VineBrook Homes Resident Services…we are excited to have you here! We are committed to providing you a seamless and enjoyable resident experience while in your new home. We encourage you to download the FREE VineBrook Homes Resident Services App available on Google Play and the Apple App Store to assist with any future needs. Resident satisfaction is important to us, and we are dedicated to ensuring efficient, streamlined communications to our residents. Welcome, home!

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MAKE A PAYMENT

Pay online, check the status of your payments, and review payment history.

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SERVICE REQUEST

Request service or check on an existing request for NON-EMERGENCY issues.

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  • Hardship Program
  • Resident Resources
  • Financial Coaching
  • FAQ
  • Customer Service

HARDSHIP PROGRAM

Today, more than ever, VineBrook Homes is striving to live up to our mission of providing safe, functional, and affordable homes to the markets in which we operate. We care deeply for residents, communities, and neighborhoods and are committed to working with our residents by providing solutions to ensure they have a place to call home.

If you are a resident who is experiencing financial hardship because of the COVID-19 pandemic, please let us know.

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RESIDENT RESOURCES

At VineBrook Homes we are committed to working with our residents who experience financial hardship to stay in their homes. The Resident Resources page connects residents to resources they may need during challenging times.

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FINANCIAL COACHING

VineBrook Homes Community Uplift program through our partnership with Operation HOPE strives to expand our communities’ economic opportunities and helps provide financial well-being through coaches and services to our residents.

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FAQ

We are committed to your smooth transition as a resident with VineBrook Homes. We have created this FAQ page that allows our residents to find key information to provide you a seamless and enjoyable resident experience while in your new home.

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CUSTOMER SERVICE

If you have any further questions our customer service team is happy to help. To speak to a trusted member of the VineBrook team, please email customerservice@vinebrookhomes.com or call 1.855.513.5678

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